⚡ One Platform. Every Channel. Full Control.

The AI Engine Behind
Your Customer Experience.

Conversational AI, omnichannel messaging, deep integrations, and real-time analytics – all in one platform built for mid-market companies.
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🧠 AI Engine

Conversational Intelligence
That Understands Your Business

Powered by leading LLMs — GPT, Claude, Gemini — with your data, your tone of voice, and your workflows.
Choose your model or bring your own keys.
🤖
MoiMoi Assistant
● Online
Do you have availability for a group of 12 on March 15th?
Yes! We have our Salon Medici available for groups up to 20. For March 15th, I can offer lunch (12:30–15:00) or dinner (19:30–23:00). Shall I check a specific time?
Intent: Group Booking
Dinner please. Also, any of you speak French? Some guests are from Paris.
Parfait ! 🇫🇷 I'll handle your French-speaking guests natively. I've reserved the Salon Medici for 12 guests on March 15th at 19:30. Would you like to see the tasting menu?
Sentiment: Positive 😊

VectorStore: Your AI Knowledge Base

Upload your documents, FAQs, product catalogs, and policies. MoiMoi indexes everything into a searchable knowledge base that your AI assistant uses to give accurate, contextual answers — in any language.

  • ✓ From 100MB to unlimited storage depending on your plan
  • ✓ Supports PDFs, spreadsheets, web pages, and custom data
  • ✓ Automatic reindexing when content changes
  • ✓ Native tone of voice in 100+ languages

🎯

Intent Detection

Automatically identifies what customers need — booking, complaint, product info, refund — and routes to the right workflow or human agent.

💡

Sentiment Analysis

Detects customer emotions in real-time. Frustrated customers get escalated, happy ones get upsell opportunities. Prioritize what matters.

🔑

BYOK Available

Use your own API keys from OpenAI, Anthropic, or Google. Full control over model selection, costs, and rate limits. Available from Professional plan.

🔄

Reactive & Proactive Apps

Reactive apps respond to incoming messages. Proactive apps reach out first — abandoned cart reminders, booking confirmations, follow-ups.

🌍

100+ Languages, Natively

Not just translation — true multilingual AI. Your assistant speaks each language naturally with correct grammar, idioms, and cultural nuance.

🎙️

Voice AI

Voice interactions with natural speech recognition. Available from Business plan with 200 minutes/month included, unlimited with Enterprise.

See AI Engine in Action
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💬 CHANNELS

One AI. Every Channel.
Consistent Experience.

Your customers reach out on WhatsApp, Instagram, your website, or email. MoiMoi handles them all from a single console — same AI, same knowledge, same quality.
💬

Web Chat

Embed on any website with a single script tag. Customizable widget with your brand colors.

All Plans
📱

WhatsApp Business

Official WhatsApp Business API integration. The #1 channel for European customer service.

All Plans
📸

Instagram DMs

Respond to DMs and story replies automatically. Convert social engagement into sales.

All Plans
💙

Messenger

Facebook Messenger integration for businesses with active social media presence.

All Plans
✉️

Email

AI-powered email triage and auto-responses. Parse incoming requests and route intelligently.

Professional+
✈️

Telegram

Full Telegram bot integration. Popular for tech-savvy audiences and international markets.

Professional+
🍎

iMessage

Apple Business Chat integration for premium customer experiences on iOS devices.

Business+
🎙️

Voice

AI voice assistant with natural speech. Handle phone inquiries without human operators.

Business+
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See Channel Comparison →
🔗 INTEGRATIONS

Plugs Into Your E-Commerce.
Seamlessly.

MoiMoi connects natively with the most popular e-commerce platforms. Your AI assistant doesn’t just chat — it checks orders, updates inventory, manages returns, and triggers workflows.

E-Commerce Platforms

Connect your online store directly. AI handles order inquiries, tracking, returns and product questions automatically.

Automation & Connectivity

Extend your AI assistant to any tool in your stack through native webhooks, REST API, or custom integrations.

End-to-End Automation, Not Just Chat

MoiMoi doesn’t just answer questions — it takes action. When a customer asks about an order, your AI assistant checks the status in your e-commerce platform, provides real-time tracking, and handles returns or changes. All in seconds, with no human intervention.

  • ✓ Real-time order status and shipment tracking
  • ✓ Automated return and refund processing
  • ✓ Product availability and stock checks
  • ✓ Custom integrations for Enterprise plans
⚡ Live Workflow Example
1. Customer Message
"Where is my order? I placed it 5 days ago and haven't received anything"
2. AI Processing
Intent: Order Tracking · Sentiment: Frustrated · Order #: WC-28491
3. E-Commerce Lookup
WooCommerce → Status: Shipped · Carrier: DHL · ETA: Tomorrow by 18:00
4. AI Response
"Great news! Your order #WC-28491 was shipped via DHL and is expected to arrive tomorrow by 18:00. Here's your tracking link: ..."
Discuss Your Integration Needs
📊 ANALYTICS

Measure Everything.
Improve Continuously.

Real-time dashboards, conversation analytics, and performance tracking. Know exactly how your AI is performing and where to optimize.

📊 AI Performance Dashboard

Last 30 days
Total Conversations
3,847
↑ 23% vs prev. month
Resolution Rate
87%
↑ 5% vs prev. month
Avg Response Time
1.2s
↑ 0.3s faster
Customer Satisfaction
4.6/5
↑ 0.2 vs prev. month
Daily Conversations — Last 14 Days
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Sun

📈

Conversation Analytics

Track volume, resolution rates, average handling time, and peak hours. Identify trends and optimize your AI’s performance over time.

🏷️

Intent & Topic Tracking

See which topics customers ask about most. Discover gaps in your VectorStore and prioritize content updates based on real data.

😊

Satisfaction Monitoring

Track customer satisfaction scores, sentiment trends, and escalation rates. Set alerts when metrics drop below your thresholds.

📊

Operator Console

Unlimited operators can monitor conversations, take over from AI when needed, and manage the queue — all from one unified console.

🔔

Alerts & Notifications

Get notified when key metrics change — spike in negative sentiment, unusual volume, or resolution rate drops. Stay ahead of issues.

📋

Exportable Reports

Download detailed reports in CSV or PDF. Share AI performance data with stakeholders and track ROI month over month.

Ready to See the Platform in Action?

Book a 30-minute demo. We’ll show you the AI engine, your channels, and live analytics — customized for your business.

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View Plans & Pricing

✓ No credit card required

✓ No long-term contracts

✓ GDPR Compliant

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