AI Assistant for Your Business.
No Compromises.

A conversation is a complete interaction session between a user and your AI assistant. It starts when a user sends their first message and ends after 24 hours of inactivity or when the user explicitly closes the chat.

Multiple messages exchanged within the same session count as one conversation. For example, if a customer asks about your services, then asks follow-up questions, and finally requests a quote—all within the same session—that's one conversation.

Reactive App: Responds to incoming messages—it waits for users to initiate contact through your website chat, WhatsApp, or other channels. Think of it as your 24/7 customer service agent.

Proactive App: Initiates conversations by sending outbound messages for campaigns, notifications, appointment reminders, or follow-ups. Think of it as your outreach and marketing assistant.

VectorStore is your AI's knowledge base. It stores your documents, FAQs, product catalogs, and any information your assistant needs to provide accurate responses.

The AI searches this knowledge base to answer questions about your business. More storage means you can upload more content—from 100MB in Starter (ideal for basic FAQs) to unlimited in Enterprise (for extensive documentation and catalogs).

BYOK (Bring Your Own Keys) lets you use your own API keys from OpenAI, Anthropic, Google, or other AI providers.

Benefits include: 10% discount on your monthly fee, unlimited conversations, unlimited voice minutes, and no restrictions on system prompts. You pay MoiMoi for the platform and pay your AI provider directly for usage—giving you full control over models and costs.

The Initial Setup is a one-time fee equal to 3 monthly payments. It covers complete configuration of your AI assistant, data import, knowledge base setup, workflow configuration, and personalized training to match your brand voice.

This investment ensures a successful go-live and is our commitment to your success from day one.

Typically 3-7 days from kickoff. Our record? 24 hours.

The timeline depends on project complexity and how quickly you can provide your content. Most competitors need 6-9 weeks—we deliver in days because our platform is designed for rapid deployment without sacrificing quality.

Absolutely. You can upgrade anytime, and the change takes effect immediately—you'll only pay the prorated difference.

For downgrades, the change applies from the following month. You can also add individual features (extra apps, conversations, VectorStore) without changing your entire plan.

We'll notify you in advance when you're approaching your limit. You can purchase additional conversation packs (2,000 conversations for €69/month) or upgrade to a higher plan.

Your AI assistant won't suddenly stop working—we'll work with you to find the best solution for your needs.

Yes. MoiMoi is Made in Italy with EU data hosting. We're fully GDPR compliant.

Your data is never used for AI training, and you can request complete deletion at any time. We use enterprise-grade encryption and security practices to protect your information and your customers' data.

We offer personalized demos where you can see MoiMoi in action with your specific use case. While we don't offer a self-service free trial (because each AI assistant requires custom configuration), our demo lets you experience exactly how the platform would work for your business.

Book a 30-minute demo and we'll show you the potential ROI for your specific scenario.